The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare and publish organisational content and information required by industry for website
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Validate organisational information and seek approval prior to uploading to a website Completed |
Evidence:
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Ensure specific details of the organisation are made available on the website Completed |
Evidence:
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Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards Completed |
Evidence:
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Develop and make available organisational information Completed |
Evidence:
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Provide navigation links and payment information
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Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website Completed |
Evidence:
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List various payment options on the website Completed |
Evidence:
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Ensure disclosure of policies and services
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Present a clear website statement outlining charges Completed |
Evidence:
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Present warranty information on appropriate screen, prior to finalising orders Completed |
Evidence:
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Provide after-sales support and services information, and direct the website user to its location Completed |
Evidence:
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Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions Completed |
Evidence:
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Communicate product or service conditions and notifications
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Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to Completed |
Evidence:
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Ensure the website provides facilities to confirm orders and cancellations as quickly as possible Completed |
Evidence:
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Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival Completed |
Evidence:
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Ensure customer service support
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Explain service standards and make them available to all potential and current website users Completed |
Evidence:
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Ensure website users have a method for providing feedback on aspects of information held on the website Completed |
Evidence:
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Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised Completed |
Evidence:
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